Evaluation of the responsiveness of the Point G Teaching Hospital care system to the COVID19 pandemic from March 2020 to March 2022

Abstract

Introduction: Management of the COVID-19 pandemic at the University Hospital Centre (UHC) Point G led to structural, organizational and functional disruption in the care of COVID-19 patients, who were necessarily isolated from other patients. The main objective of our study was to assess the organizational and operational responsiveness of the Point G University Hospital to the COVID-19 pandemic. Methods: This was a cross-sectional, descriptive study of the responsiveness of the hospital care system at CHU-Point G to the COVID-19 pandemic from March 2020 to March 2022. Purposive sampling was the technique used to identify the study population and sources of information. Convenience sampling was used to gather the views of 65 other CHU-Point G agents. Data were collected using Kobo toolbox application and analysed using Excel. Results: With an adequacy rate of 79.61%, the care system at CHU-Point G adapted to the needs of the population as part of the response to the COVID-19 pandemic, which was judged to be average according to our criteria. Governance (84.38%), which was judged to be good according to our criteria, was the best-performing component. Conclusion: The results of this study show that the care system at CHU-Point G was responsive to the care needs of the population at COVID 19.